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About Us

About WaySpa

  • What is WaySpa?

    WaySpa is your premiere one-stop online spa marketplace for every spa goer out there. Whether you're looking for a relaxing massage, mani-pedi combo in your neighborhood, couples package for your romantic Manhattan getaway, a great way to spend some quality down-time with your friends or even the perfect treat for all your gifting needs.  WaySpa has you covered all the way.

    WaySpa's industry leading search tools help you find spa treatments and packages while comparing spas in your area or even around the world.  WaySpa makes spa-searching quick and easy, allowing the entire spa experience to be relaxing, from the search to the hour of bliss. Your next spa trip (and or timely gift) is just a few simple clicks away!

  • What are WaySpa's hours of operation?

    The WaySpa.com website runs 24/7 365 days a year, allowing you to book treatments and shop for gift certificates even when the spas are closed. For customer service inquiries, we have a 24/7-customer service center. Head office is open Monday - Friday 9am-5pm EST.

  • Where is WaySpa located?

    WaySpa is located in Toronto, Canada. We have many different spa partners spread across North America and internationally, and we are rapidly expanding into new markets. Booking Appointments

  • Can I submit a spa appointment online?

    Yes, WaySpa makes it easy to book a spa appointment online. Simply find the spa you would like to visit, and click "Book Online" which can be found on the Spa's Mini Site. Once you have completed the appointment information, the request will be forwarded to the Spa, and they will contact you to confirm the appointment.

  • Do I require a Credit Card to book online?

    No. Payment is made directly to the Spa at the time of your appointment.

  • When will I be charged for my spa booking?

    Payment is made directly to the Spa at the time of your appointment.

  • How can I tell if a spa has availability?

    It's not always easy to tell if a spa will be available on the date you request, so a good rule of thumb is to plan your spa appointment at least a few days in advance.

  • If I submit an appointment online, does that mean it is confirmed?

    No. In order for a booking to be confirmed, the Spa will have to call you to either confirm the date and time you have chosen, or provide you with alternatives.

  • Is tax included in the advertised price?

    No, tax is not included in the advertised price. Tax will be included and clearly identified on your bill during checkout.

  • Is tip or gratuity included in the price?

    No, it is customary to tip 15-20% of the treatment price after your treatments at the spa.

  • Can I make changes to my booking?

    Yes, you are free to make changes to your spa booking in accordance with the Spa's cancelation policy. In order to do so, contact the Spa directly to request your change.

  • How do I cancel or reschedule my appointment?

    Cancelling or rescheduling an appointment should be done directly with the Spa. Please call the Spa directly to make any necessary changes to your appointment.

  • What happens if I am late for my appointment?

    If a customer is late for their appointment the spa will do what it can to provide as much of the treatment that the remaining time allows. This may mean that a 60 minute massage is shortened to a 45 minute massage so that the next customer receives their full treatment on time. It is the customer's responsibility to arrive on time. Arriving 15 minutes ahead of your booking is ideal.

  • What happens if I miss my appointment?

    Any spa appointments that are missed are seen as a completed booking by the spa and WaySpa. As a result, no reimbursement will be provided to the customer. At the time of making your booking, please confirm with the Spa what their cancelation policy is, 48 hours notice for any cancellations or rescheduling is standard practice.

  • What if I find a lower price on WaySpa for the same package after booking?

    WaySpa is constantly offering new promotions and specials, but unfortunately we cannot offer refunds in such a case.

  • The treatment I received was not as indicated at WaySpa.com. What should I do?

    Please provide the details of the treatment you did receive, and we will resolve this issue with the Spa and get back to you within 48 hours.

  • Can I cancel my appointment?

    Cancelation policies vary from Spa to Spa, so please confirm at the time of confirmation their specific policy. Standard practice is usually that confirmed bookings are subject to a 48-hour cancellation policy, which means that the time and date cannot be changed within 48 hours of the appointment date.

Gift Certificates

  • Does my WaySpa Gift Certificate expire?

    WaySpa gift certificates do not expire

  • How can WaySpa gift certificates be used?

    The best way to use WaySpa gift certificates is to use them like cash towards any spa booking from WaySpa.com. Simply present the certificate in lieu of payment at the time of check-out at the Spa, and the value of the gift certificate will be applied to your booking.

  • I have a WaySpa Gift Certificate, but no spa close to where I live / vacation to use it?

    WaySpa gift certificates do not expire and can be used for treatment at any of our Spa partners. We are adding new Spas to our website every day so check back often.

  • If I need my gift certificate right away can I print it myself?

    Yes, many of our customers find that printing gift certificates directly from the website is the fastest and easiest way to have their gift delivered. If you like, printing options will be presented after checkout.

  • Where can I personalize my gift certificate?

    WaySpa will prompt you to enter the name of your gift recipient, and provide a space for a custom message that will be printed on a greeting card with the gift certificate amount during the checkout process.

  • Can I use my gift certificate at all WaySpa affiliated spas?

    WaySpa gift certificates may be used at all participating Spa Locations. There are a select few partners that do not participate in our Gift Program and you can eliminate them from your search by selecting "only show spas that accept WaySpa gift certificates" immediately under the search box.

  • What happens if the value of my treatment is LESS THAN the Gift certificate value?

    If the value of the treatment you received is less than the value of your Gift Certificate, the remaining balance will be issued to you in the form of a Credit FROM THE SPA the certificate was redeemed at.

  • Can I have my gift certificate delivered by mail?

    Yes, WaySpa will be happy to deliver your gift certificate to you or your gift recipient, along with a customized gift card and WaySpa gift box

My Account

  • How do I gain Access to My Account?

    In order to gain access to your information you have to sign into your account. Click on "My Account" which is located at the top right of the WaySpa.com home page. If you are a returning customer, fill in the "Already have an account" information. If you are a new customer, complete the "New to WaySpa" section of this page.

  • How Do I gain access to My Profile/ My Gift Purchases / My Bookings?

    The first thing you need to do to gain access to your information is to sign into your account. Click on "My Account" which is located at the top right of the WaySpa.com home page. Here you must enter your email address and password. After you have logged in, you will see a link to all your Account Details.

  • What do I do if I forgot my username or password?

    If you cannot remember your password please click on “My Account” followed by "Forgot your Password?" which is located under the Customer Sign in box. Here you must enter the email address which is linked to you WaySpa account. You password will be sent to your registered email address.

  • How do I create an account if I do not live in the US or Canada?

    You will notice, that to the right of the "State" category, there is a blank field called "Other Region", For customers not living in Canada or the US, leave the "State" field empty, and enter their location in the "Other Region" field. If there is no postal or zip code (Ireland for e.g.) , type in 12345.

Payment/Credits

  • What currencies does WaySpa support?

    Currently WaySpa allows its customers to book spa services or purchase gifts in either Canadian or US dollars.

  • How do I change my currency?

    You can select the currency you wish to purchase in at the top of every WaySpa page.

  • What do I do if I purchased something in the wrong currency?

    If this occurs the best thing to do is contact us and they will refund and re-purchase your products for you in the correct currency.

  • How do I make a payment from outside of US or Canada if there is no State or Province?

    You will notice, that to the right of the "State" category, there is a blank field called "Other Region", For customers not living in Canada or the US, leave the "State" field empty, and enter their location in the "Other Region" field. If there is no postal or zip code (Ireland for e.g.) , type in 12345.

Shipping

  • How long will it take for my Gift Certificate to arrive?

    Arrival dates for shipment vary depending on location. For details regarding your shipment simply select the gift certificate that you are interested in tracking and then click on "Track Shipment". This will take you to Canada Post's website and the details of the shipment will be explained.

  • How do I track my package?

    Simply login to your account and click on "My Gift Purchases". Here you will select the gift certificate that you are interested in tracking and then click on "Track Shipment".

  • Can I add Shipping after a purchase has been completed?

    Yes! Simply go to My Account - Select "My Gift Purchases" - Select the specific Order # - Now you can "Ship by mail".