Eforea: Spa At Hilton

Markham, ON

Our Concierges are often the first and last point of contact for Spa clients, and as such, must demonstrate exceptional customer service skills and present a professional demeanor at all times. The Retail Sales & Concierge Supervisor is the leader of the Concierge team and is the point person in communicating the Spa’s philosophy and vision to the customer. The Retail Sales & Concierge Supervisor interacts with all members of the Spa team and provides support to service providers and management, and leadership and guidance to staff. The Retail Sales & Concierge Supervisor strives to create a unique spa experience in a warm, comfortable environment for each guest at the Spa and endeavors to resolve client concerns as they arise. The Retail Sales & Concierge Supervisor must simultaneously deliver the highest level of customer service to our guests while maintaining strict operational standards and constantly pushing sales. Overseeing all spa services and generating incremental revenue opportunities through cross-selling and up-selling other Spa services are integral responsibilities of this role. This is a high visibility role.