Spa travail: Spa Concierge Retour à tous les emplois
Spa: 5th Element Day Spa & Boutique (Oakville, Ontario)
Posté le: 28 July 2008
Description de l'offre
The Spa Concierge will ensure the highest level of guest service in a positive, upbeat manner. He or she will explain treatments, guide the guest through the spa experience, up sell services and retail product, ensure the guest is well taken care of including offering drinks, keep the change rooms fully stocked and clean at all times, ensure a clean organized work area and spa environment (i.e. change rooms and beverage counter) and assist in laundry duties. He or she will monitor and report additional schedule needs from the guests to the spa reception staff. Duties & responsibilities § Recognizes and greets all guests and team members first § Provides exceptional and professional service to our guests and team members § Ensures the well-being of our guests and team members by being alert to and reporting potential hazards § Models all 5thElementDay Spa & Boutique Standards while caring for the guests, co-workers and owners § Comfortable making responsible decisions and develops recommendations for effective problem solving § Escorts guests into change room and provides lockers prior to service § Explains spa treatments and facilities § Attends to any guest complaint to ensure the guest need is met, dialogue with guest is tracked, follows-up with Spa Supervisor or Director § Assists client in choosing retail products § Completes all other duties as assigned Skills, Abilities & Attributes § Guest oriented with a sincere, helpful, caring and friendly personality § Able to work well with others § Able to take initiative within given guidelines § Pays precise attention to detail, order and cleanliness § Has exceptional energy, flexibility and professionalism § Enjoys offering exceptional service and meeting the needs of others § Has effective communication skills (verbal, listening, writing) § Has strong organizational skills § Able to adapt in a fast pace, constant changing environment within a dynamic work schedule § Able to maintain composure and objectivity § Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary § Able to evaluate and select among alternative courses of action quickly and accurately § Is flexible with their schedule, shift work, evenings, weekends and holidays as business levels require Education & Experience § Previous experience in customer service and sales an asset § High School Diploma § Previous Spa Experience an asset Some of 5th Element Day Spa & Boutique benefits: Respectful, pleasant and professional positive work environment • A beautiful wellness oriented workplace • Competitive compensation package including retail commission • Extensive product and service training • Mentoring program • Advanced in-house training in sales and business building skills • Advanced educational opportunities • Discounts on spa services and product If you are interested in joining the incredible team at 5th Element Day Spa, please e-mail, or fax your resume and cover letter to: 905-257-9604