111 Lake Louise Drive
Lake Louise, Alberta



Welcome to The Spa At Fairmont Chateau Lake Louise

In legendary Banff National Park – a protected natural sanctuary and haven for native wildlife, seemingly untouched by time – sits The Fairmont Chateau Lake Louise. Enveloped by soaring mountain peaks and a glittering emerald lake, this iconic resort remains a one-of-a-kind destination.

Nestled in the heart of this resort, The Spa at The Fairmont Chateau Lake Louise provides an unrivaled experience matched only by the wonders of the mountains themselves. Reflecting history and modern energy, The Spa aims to provide the opportunity to relax and unwind in a unique and elegant setting.

Embark on a personal journey that begins the moment you enter The Spa and remains long after you leave. Our goal is to help you achieve physical, emotional and spiritual well-being, while connecting you to the serene alpine nature of Lake Louise. After an adventurous day of exploring the great outdoors relax with a range of massages, facials and body treatments or visit our hair and nail salon. Our expertly trained spa therapists aim to personalize your spa experience while you enjoy some well deserved “me time.”

Treat yourself to our post Ski / Hike and Spa Experience or create your own luxury spa day experience by choosing from a combination of treatments and services. The Spa at The Fairmont Chateau Lake Louise also offers luxury products by Kerstin Florian, Morrocan Oil and exclusive Aveda hair salon services.

Please note that select massage treatments are performed by registered massage therapists. These are the Wellness, Active Sports and Therapeutic massages. Registered massage providers are registered with the following: Massage Therapist Association of Alberta (MTAA) and National Health Practitioners Association of Alberta (NHPAA.) Please check with your insurance company if you require a massage receipt for claims prior to booking a qualifying treatment, as we do not guarantee reimbursement.

Age Requirements
Spa services are available for guests 16 years of age or older. Minors 8 and above may enjoy salon treatments which include all nail and hair services.
As The Spa is an adult area, we respectfully request that guests do not bring their children to The Spa.

Scheduling Appointments We suggest 7-14 days advance notice for scheduling appointments during the week and 15-21 days notice for weekend appointments.
Guests staying with us on an overnight package are responsible for setting up their spa appointments. Appointments are subject to availability and must be guaranteed by a credit card.

Cancellation Policy
We respectfully ask that you give a minimum of 24-hours advance notice for all cancellations. If less than 24-hours a 50% charge of services will be billed to your credit card.
If less than 4-hours and no-show appointments 100% charge of services will be billed to your credit card. Cancelling overnight spa packages would incur the room cancellation policy also.

Arriving for Your Service
Please arrive at least 15 minutes prior to your service, you will be completing a health form prior to your treatment to be able to provide you with the best experience possible and to assure your
safety and comfort.
We encourage you to disclose any health conditions that may affect your spa experience.
Certain health conditions may require your treatment to be modified or an alternativetreatment to be provided.

Health Club and Pool
Guests of The Fairmont Chateau Lake Louise have full access to our workout facilities: which include the pool, hot tub and changing room. A guest room key is required to access these facilities.
Please note the pool, gym and hot tub are located on the first floor of the hotel and are not connected to the spa.

Late Arrivals
Keep in mind that arriving late will result in a shortened length of your treatment, with the full
price of the service being charged, as not to inconvenience the next guests.

RMT Receipts
All massages are performed by a certified massage therapist, however only Sports, Wellness & Therapeutic massages are performed by a registered RMT and therefore only these massages are reimbursable with a RMT receipt.

What to Bring
We gladly provide you with robes and slippers during your treatment, however feel free to arrive
at the spa in robe and slippers for your convenience Please bring a swim suit if you have a Hydrotherapy treatment or wish to enjoy our co-ed steam room or shower. Lockers will be provided during your treatment however The Spa at Chateau Lake Louise is not responsible for personal items. As a courtesy to other guests, please turn off all cell phones while in The Spa.

Gender Preferences
Gender preferences are based on availability and are not guaranteed. Please know that all of our
therapists are licensed professionals and will do everything in their power to make you feel
comfortable during your spa service.

For your convenience a 15% service charge & 5% GST will be added to your bill.

Product Return Policy
We only accept returns on spa merchandise due to their nature, be it unopened or defective from The Spa within 30 days of purchase with a valid receipt.


  • Lockers
  • Robes
  • Slippers
  • Steam Room
  • Tea