March 21, 2012
Shizen Spa At Pantages Hotel Toronto Centre
•To ensure the reception area operates smoothly and efficiently at all times while ensuring exceptional customer service. •To work in a tidy, safe and organized manner. •To open The Spa at least 30 minutes prior to the first appointment. Ensure The Spa refreshments are prepared and the lights and music are turned on. •Make spa reservations for spa guests, observing for conflicts in bookings. •Relay all relevant spa information to guests booking services including a proper explanation of treatment procedures, spa requirements, cancellation policy, arrival times and all other relevant information. •Ensure the correct customer information is obtained at time of booking and ensure relevant notes are put on file. •To pass on the correct information and answer questions about The Spa via telephone, emails, fax and in person. •Greet all guests in a courteous manner, make sure the guest is welcomed to The Spa before they make it to the front of the desk. Acknowledge guests even if you are on the telephone with a smile. •Ask guests to complete a client history form, take them into the waiting area, sit them down and offer them a drink and make sure they are comfortable. •Forms must be written out the night before with the relevant information, repeat client forms must be located and updated. Forms from that day must be filed correctly once updated by relevant staff. •Update spa schedule with guest arrivals and/or additional services booked. •Cash out guests once they have completed their spa visit, maintain a courteous manner and respect guest privacy. •Improve sales and service revenue by promoting other treatments and products.